Our Commitment to you
To Remain Local
At Reid Heating & Cooling we are still a family business, locally owned and operated: unlike many of our competitors today that have been purchased by big national and international companies.
We have made it our choice to stay family owned and independent. This has allowed our company to be very responsive to the needs of our Ottawa and Valley Customers' or as we like to call you our Neighbors. You should expect nothing less than the best possible service every time you deal with one of our representatives in person, by letter, on the telephone
To Exceed your expectations
When customers call Reid Heating & Cooling you don't get a call center. One of our Team members takes your call you can be assured the individual lives and works right here in Ottawa even when the call comes in late at night we have our own employees answer the calls 24 hours a day 7 days a week. This is because the foundation of our relationship with you is our Service Commitment - to anticipate and exceed your expectations. Our Service Commitment sets out the standards that our customers should expect from an emergency service provider.
To be Accountable to you
From our Customer Service Representative to our service technicians in your home - everyone at Home Service Group is accountable for our Service Commitment.That’s why we are rated one of the most responsive residential heating and cooling companies in the Ottawa area for over 50 years. We'll explain our rates, terms and conditions relating to our products and services clearly, that may apply to you. If, for some reason, we cannot provide a product or service, we'll explain why and suggest alternatives.
Our Mission Statement
Our mission is to be a leader in providing customers with skilled labor and quality service. We train our staff with a hands on guided approach that includes people skills and common sense, along with accredited training. Our pledge is to create a long lasting relationship built on trust and commitment with our customers that will exceed their expectations and gain their ongoing trust through exceptional performance by every member of our team.
For more information about furnaces, contact us at 613.233.1115