|
Alain Lanoix
Reid Heating and Cooling,
246 Rochester St.
Ottawa
Dear Sir or Madam,
I’ve written this to compliment your repairman Peter for being able to diagnose and fix my furnace. I purchased from you in 2004. You did an annul tune-up in August 2008. In November, the furnace failed. On December 1, the first repairman indicated that it was not set up properly and that by flipping the switch from Heat to Ventilation and back it would restart. This worked for a week. On December 10, the second repairman did not know what what was wrong and that I should keep flipping the switch. I kept doing this until Monday when it would not re-start. Yesterday, January 13, Peter was able to diagnose a sequencer problem.
It’s hard to diagnose an intermittant problem. Apparently Peter was able to find the problem by testing where the power failed. For the others, I was flipping the switches; the furnace started; nothing seemed wrong. You may want to pass the tip to the others. Hats off to Peter. With the record cold, I’m very thankful.
Yours truly
Gordon Johnson |
